Welcome to the UVX Jewellery Help Center. We’re here to assist you with orders, shipping, returns, payments, and product care.

Frequently Asked Questions (FAQs)

1. How can I place an order?

Simply browse our collection, add your favorite items to the cart, and proceed to checkout. Follow the payment steps to confirm your order.

2. What payment methods do you accept?

We accept:

UPI
Debit/Credit Cards
Net Banking
Wallet Payments
Cash on Delivery (if available)

All payments are processed securely.

3. How long does delivery take?

Delivery usually takes:

3–7 business days for most locations
Delivery timelines may vary during festivals, sales, or due to courier delays.

4. How can I track my order?

Once your order is shipped, you will receive a tracking link via email or SMS.

5. Can I cancel my order?

Yes, orders can be cancelled before dispatch. Once shipped, cancellation requests cannot be accepted.

For cancellation support, contact us immediately.

6. What if I receive a damaged or wrong product?

We sincerely apologize for the inconvenience.

Please contact us within 48 hours of delivery with:

Order number
Photos/videos of the product
Packaging images

Our support team will assist you with replacement or refund options.

7. Do you accept returns or exchanges?

Returns/exchanges are accepted only for:

Damaged products
Incorrect items delivered

Products must be unused and in original packaging.

8. How should I care for artificial jewellery?

To maintain shine and quality:

Keep away from water and perfumes
Store in a dry box or pouch
Avoid direct sunlight and chemicals
Wipe gently after use

9. Are your products anti-tarnish?

Our jewellery is made with quality finishing; however, tarnishing may occur over time depending on usage and care.

Proper storage greatly increases product life.

10. Do you offer Cash on Delivery (COD)?

COD availability depends on location and order value.

11. Can I modify my order after placing it?

Order modifications are possible only before dispatch. Contact customer support as soon as possible.

12. How can I contact customer support?

Customer Support

UVX Jewellery

Email: support@uvxjewellery.com
Phone/WhatsApp: +91 XXXXXXXXXX
Support Hours: Monday – Saturday | 10:00 AM – 7:00 PM

Shipping Policy

Orders are processed within 1–2 business days.
Delivery charges (if applicable) will be shown during checkout.
Delays caused by courier partners or natural events are beyond our control.

Refund Policy

Approved refunds are processed within 5–7 business days.
Refunds are credited to the original payment method.

Need More Help?

If your question is not listed here, feel free to contact our support team. We’ll be happy to assist you.